Returns & Exchanges
• What is your returns & exchange policy?
Last updated on February 28, 2014
Sunny Side Up Threads accepts returns of unworn and unwashed items with tags for a refund or exchange within 45 days of purchase. Please ensure that the item is in its original condition.
• How do I return an item for an exchange or refund?
Please complete the attached Return Form to ensure a quick process of your return. Returns are process the same day it is received. Please ship your item/s using a secure container to the address below.
Sunny Side Up Threads
1285 W 77 Street
• How long do refunds/exchanges take to process?
Items to be exchanged or refund are processed within 3 days after delivery. We will send you an email to notify you that we have received your returned item.
Exchanges: We will send you an email to notify you that we have processed your new item.
Refund: We will email you once we have initiated the request with your original payment provider, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow your bank time to process the refund (up to 7 days). Refund process can take several days depending on your bank.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We don’t guarantee that we will receive your returned item.