Customer Service

For general questions, please contact Sunny Side Up Threads customer service. Send email to hello@ssuthreads.com

*Please Note: At this time, we do not officially provide telephone support. By using email, we have found it much easier to track conversations over time so that we may provide you with better service.

When you see an item you like, click on the item “Add to Shopping Bag” and continue shopping until you are ready to complete your purchase. Click, on the “shopping bag” on the top right corner to proceed to checkout.

WHAT PAYMENT METHODS DO WE ACCEPT?

We accept:

Visa

MasterCard

American Express

Paypal

INTERNATIONAL ORDERS

At this time we only have domestic shipping. If you are interested in ordering a tee, please contact hello@ssuthreads.com. Upon placing an order, you will receive an order confirmation email to the email address that you provide at the time of purchase. Once the package has been processed, you will receive an email from your chosen shipping carrier with a tracking number that will allow you to track your package online. Delivery time is dependent upon your chosen shipping option and destination. USPS International takes 15-30 days for delivery, please be aware that USPS does not provide any Information until the package has been signed off by customs on the destination country.

It is also important for you to know that your package may be subject to customs/duties charges. Sunny Side Up Threads is not responsible for customs/duties charges as your local customs office determines these costs. Sunny Side Up Threads cannot determine, in advance, what these fees will be, but we do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

Shipping & Delivery

DOMESTIC ORDERS

Domestic shipping is always free with our tees. Upon placing an order, you will receive an order confirmation email to the email address that you provide at the time of purchase. Once the package has been processed, you will receive an email from your chosen shipping carrier with a tracking number that will allow you to track your package online. Delivery time is dependent upon your chosen shipping option and destination.

PLEASE NOTE: All orders take 24-48 hours to process. Also, some addresses are not accepted by the USPS database. Please be aware that you are responsible for providing an address that our shipping carriers can deliver to. If the Item is returned as “undeliverable” you are responsible for any additional shipping charges to resend the package to a different “deliverable” address.

UPS and FedEx 2nd Day Services count 2 Business Days, so Saturdays and Sundays are not counted, please also consider that the processing time for the orders is 24-48 hours and that time needs to be added to the delivery time.

We ship from Miami, Florida USA, most of the orders within Florida generally ship within 7-10 business days after the date they were placed. If you need to cancel an order, please contact us immediately at hello@sunnysideupthreads.com.

Last updated on October 8, 2014

Sunny Side Up Threads accepts returns of unworn and unwashed items with tags for a refund or exchange within 45 days of purchase. Please ensure that the item is in its original condition.

How do I return an item for an exchange or refund?

Please complete the attached Return Form to ensure a quick process of your return. Returns are process the same day it is received. Please ship your item/s using a secure container to the address below.

Sunny Side Up Threads
ATTN: Returns
1285 W 77 Street
Hialeah, Florida 33014

 

Return Form

 

 

Items to be exchanged or refund are processed within 3 days after delivery. We will send you an email to notify you that we have received your returned item.

 

Exchanges: We will send you an email to notify you that we have processed your new item.

 

Refund: We will email you once we have initiated the request with your original payment provider, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow your bank time to process the refund (up to 7 days). Refund process can take several days depending on your bank.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

We don’t guarantee that we will receive your returned item.

Sunny Side Up Threads wants you to have a safe online shopping experience. We use leading technology to protect your personal and credit card information from unwanted access.

Sunny Side Up Threads uses Secure Sockets Layer Technology (SSL) enabling encryption of sensitive information during your online transactions. Our checkout forms on our site are secured with 256-bit SSL technology so your personal information stays safe and secure.

Click Size Chart to check your T-Shirt Size

Size Chart

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